Support

Email hello@vmgmsoftware.com. It reaches a person, not a queue, and it is the only support channel — there is no phone line and no chat widget, which is the honest position for a product this size rather than a pretence of one.

Expect a reply within one working day. If something is actively broken — a post that will not go out, an account that will not reconnect — say so in the subject line and it gets looked at first.

The email address you signed in with, and which connected account the problem is on. For a post that failed, the time you expected it to go out and the platform it was going to.

Never send a password or a platform access token. We will not ask for one, and we cannot use one — accounts are connected through each platform's own sign-in, and the tokens that result are encrypted and never shown to anyone, including us.

An account showing “needs reconnecting”. Platforms expire access on their own schedule, and TikTok's expires a year after you first connected regardless of use. Reconnecting it from the accounts page takes a few seconds and is the fix.

A post that went out looking wrong. Cancel or edit it from the dashboard while it is still scheduled. Once a platform has published something, it can only be changed or removed there.

What we hold, how long, and how to have it deleted is set out in the privacy policy. Deletion requests go to the same address as everything else, and are honoured whether or not you are still a customer.

The terms of the service are in the terms.

A security issue, an account you believe has been accessed by someone else, or content posted that should not have been: email hello@vmgmsoftware.com with Security in the subject. Those are read the same day, including at weekends.